Privacy Policy | JAM Events

1. Who We Are

Joy and Marketing LLC (“JAM Events,” “we,” “us,” or “our”) operates jameventpros.com and provides apartment community event planning services across Metro Atlanta, Georgia. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use our services.

2. Information We Collect

We collect information you provide directly, including:

Name, email address, and phone number when you submit a contact or booking form
Property name, unit count, and event preferences when requesting a quote
Account credentials when you register for the Property Manager Portal (via Clerk)
Payment information processed securely by Stripe — we never store card numbers

We also collect information automatically:

Usage data via Google Analytics 4 (page views, session duration, traffic sources)
Ad interaction data via Meta Pixel (Facebook/Instagram)
Device and browser type, IP address, and referring URL
Cookies and local storage as described in Section 5

3. How We Use Your Information

To respond to inquiries and provide event planning services
To send booking confirmations, invoices, and transactional emails (via Resend)
To generate and deliver event flyers, recap PDFs, and proposals
To improve our website and understand how visitors use it
To send marketing communications — you may opt out at any time
To comply with legal obligations and enforce our agreements

4. How We Share Your Information

We do not sell your personal information. We share it only with trusted service providers necessary to operate our platform:

Clerk — authentication and user management
Stripe — payment processing
Resend — transactional email delivery
Cloudinary — media and document storage
Railway — hosting and database
Google Analytics / Meta Pixel — analytics via Google Tag Manager

We may also disclose information if required by law or to protect our rights and safety.

5. Cookies

We use cookies and similar technologies to operate our site and understand usage patterns. These include strictly necessary cookies (authentication, security), analytics cookies (Google Analytics), and advertising cookies (Meta Pixel). You can control your cookie preferences at any time using the cookie consent banner or your browser settings.

6. Data Retention

We retain personal data only as long as necessary to provide services and meet legal obligations. Booking and invoice data is retained for seven years per Georgia business record requirements. Account data is deleted within 30 days of account closure upon request.

7. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal information
Object to or restrict certain processing
Opt out of marketing emails (unsubscribe link in every email)
Request a copy of your data in a portable format

To exercise any right, email us at info@jameventpros.com.

8. Security

We implement industry-standard security measures including HTTPS encryption, secure third-party authentication (Clerk), and access controls. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be noted with a revised effective date. Continued use of our website after changes constitutes acceptance.

11. Contact Us

Joy and Marketing LLC
Stone Mountain, GA
info@jameventpros.com